NOC stands for Network Operations Center. This add-on gives your covered servers 24/7 monitoring with automatic dispatch to on-call engineers, plus a phone number and a portal for manual escalation when something urgent needs eyes.
Most infrastructure breaks at inconvenient times. Middle of the night. Saturday of a long weekend. First day of a launch. NOC coverage means someone senior is already responding when it does, not tomorrow morning, not when the team gets in. Now.
It layers on top of TLC Proactive Managed Services. Response time is charged to your Reactive Flex Time agreement at the appropriate rate.
For any managed client in good standing, we respond within one hour to any critical issue on covered servers. 24 hours a day. Every day.
One hour isn't an automated acknowledgement. It's a senior engineer actively responding to your critical issue, already working the problem while your team sleeps, any hour of any day of the year.
Automated for the things a monitor can see. A phone number and a portal for the things it can't.
During onboarding we configure 24/7 automated monitoring on mission-critical metrics with our default thresholds. Alerts dispatch to the on-call engineer without you having to lift a finger.
Our 24/7 answering service verifies you're an authorized user on a NOC agreement, then dispatches to the on-call engineer. Available any hour of the day.
NOC-agreement clients have an additional form in the portal that sends a NOC-level support request. Dispatches immediately to the on-call engineer.
A specific, measurable event that our monitoring system identifies on its own. Alerts fire, on-call engineers are dispatched, the response clock starts.
Any high-severity service-impacting issue you report for investigation. If your team sees something urgent that our monitors haven't caught yet, the phone line or portal is how you make it critical.
NOC Access isn't a standalone product. It layers on top of an active managed engagement. Three things need to be true.
You have an active monthly TLC Proactive agreement with maintenance, and onboarding and stabilization work has been completed.
All monthly services paid by the first business day of the month. Reactive agreement paid and current. Not at your credit limit for overage.
The server in question is on both a TLC Proactive plan and this 24×7 NOC add-on. The SLA applies per-server, not blanket to your whole fleet.
You'll need a Proactive agreement to designate covered servers, and a Reactive Flex Time agreement so response time can be billed against your allocation.
The ongoing management engagement. Defines your covered servers and the maintenance baseline the NOC operates on top of.
Read about TLC ProactiveResponse and remediation time is billed against your reactive hours at the applicable rate, so an active reactive agreement is needed.
Read about TLC Reactive Flex TimeThere are a few different ways to work with us. Here are the other engagements you can explore.
Continuous, scheduled care of your Linux: monitoring, patching, backups, and maintenance across Basic, Standard, and High-Security tiers.
Read about TLC Proactive On-demand · block of hours TLC Reactive Flex TimePre-purchase senior Linux hours and draw from them for projects, troubleshooting, migrations, or emergencies.
Read about TLC Reactive Flex Time One-time · flat fee Get Me Out Of TroubleFast, best-effort help for an urgent one-off problem at a fixed price, with no ongoing commitment.
Read about GMOOT Ongoing · clusters Cluster ManagementProactive management of your container platform clusters: upgrades, node ops, observability, and incident response.
Read about Cluster Management For partners White LabelLinux engineering delivered behind your brand for MSPs and IT firms. You own the client relationship; we do the work.
Read about White Label Add-on · recovery DR ManagementTurns the backups in your proactive scope into a documented, validated recovery: runbook, agreed targets, backup validation, and readiness reporting.
Read about DR ManagementA 30-minute conversation is enough for us to understand which servers should be covered, walk you through onboarding, and give you a quote for the monthly NOC agreement.