Success Story
Keeping engineers building. Not debugging their environment.
Efficient Computer Company turned engineering infrastructure from a daily distraction into the platform their team builds on.
What it is
The engagement where we don't wait for things to break.
Proactive Management keeps your servers healthy on a set schedule instead of waiting for something to break.
We monitor your systems, install patches, run health checks, and test your backups on a regular cadence. When something does break, we've usually caught it before you notice.
The result: fewer incidents, more predictable ops costs, and infrastructure that stays current, from OS end-of-life and version upgrades to capacity and security, instead of drifting until something forces the issue.
Who it's for
You might recognize one of these.
01
Your Linux servers are business-critical, but Linux isn't your business.
02
You need senior Linux operations expertise, but not enough to justify a full-time hire.
03
You want someone watching your infrastructure outside business hours, weekends, and holidays.
04
You have compliance or audit obligations that require documented, ongoing management.
TLC tiers
Pick the one that fits.
All three TLC tiers include North American Linux engineers and priority service. The differences come down to how much of your stack we watch, how deep the monitoring goes, and whether security compliance is part of your obligations.
Tier 01
TLC Basic
For teams that already handle their applications and just want the OS-level work off their plate. Server operating systems and network layer are our scope.
What's included
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OS-level monitoring CPU, memory, disk space, and other core system metrics.
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Monthly package updates Regular patching from your distribution's official repositories.
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File-level backups Incremental daily. 200GB per server. Up to 90 days retention.
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Database backups Daily SQL dumps so your data is recoverable.
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Basic reporting Regular reports on server health and management activities.
Includes everything in TLC Basic
Tier 02
TLC Standard
For teams that need someone watching the whole stack, not just the OS underneath. Our scope expands to hypervisors, applications, databases, and the network.
What's added at TLC Standard
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Business Technology Reviews Regular check-ins on system health, service feedback, and future roadmap.
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Quarterly Engineer Health Checks Manual reviews to catch things automation can't see.
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Regular scrum-style meetings Planning and prioritization, together.
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Distribution upgrades Major-version upgrades handled (Rocky 8 to 9, Debian 9 to 10, and similar).
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Extended 3rd-party patching Software like WordPress and FreePBX kept current.
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Application & database monitoring Beyond the OS, including 15 minutes of triage per incident during business hours.
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Network monitoring Load balancers and endpoints watched for availability.
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Managed server configurations Automated for consistency across your fleet and faster disaster recovery.
Includes everything in TLC Standard
Tier 03
TLC High-Security
For teams with compliance obligations or heightened security requirements. Same operational scope as Standard, with an added focus on holistic security and compliance.
What's added at TLC High-Security
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Real-time security compliance monitoring On-demand profile-based auditing plus real-time event notifications.
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Sophos Managed Threat and Response (MDR) 24/7 threat detection and response from Sophos MDR that keeps working even when a threat gets past your other controls.
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Vulnerability scanning Automated detection of weaknesses across software, systems, and networks.
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Firewall audits Regular reviews and adjustments of firewall and load balancer rules.
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Access and authorization auditing Ongoing oversight of Linux permissions, root accounts, sudo access, and SSH keys.
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Additional security reporting Extended reports focused on security-specific metrics.
Proactive Management is paired with a recurring monthly block of at least 5 reactive hours. Proactive keeps your infrastructure healthy on a schedule; the reactive hours give us dedicated time on hand for the requests, changes, and hands-on work that come up along the way.
Every tier
What comes standard at every tier.
All tiers
North American Linux engineers
Engineers who work in your time zone and speak your language.
All tiers
Priority service
Proactive clients get higher priority when reactive work is needed.
All tiers
Regular reporting
Monthly invoices, work summaries, and reconciliations of your reactive hours.
All tiers
Scope reviews
Formal reassessments every six months to keep pricing right-sized.
Challenges we address
Common problems Proactive Management solves
Challenge
Limited Linux Expertise
When your team can run a Linux box but can't run twelve, or thirty, or three hundred.
Read moreChallenge
Monitoring & Observability
Knowing something's broken before your customer tells you it is.
Read moreChallenge
Backup & Disaster Recovery
Backups that actually restore. DR plans that have been tested.
Read more
Other engagements
Explore our other engagements.
There are a few different ways to work with us. Here are the other engagements you can explore.
On-demand · block of hours
TLC Reactive Flex Time
Pre-purchase senior Linux hours and draw from them for projects, troubleshooting, migrations, or emergencies.
Read about TLC Reactive Flex Time One-time · flat fee Get Me Out Of TroubleFast, best-effort help for an urgent one-off problem at a fixed price, with no ongoing commitment.
Read about GMOOT Add-on · 24×7 24×7 NOC AccessRound-the-clock emergency response with a 1-hour SLA on critical issues. Layers on top of Proactive and Reactive coverage.
Read about NOC Access Ongoing · clusters Cluster ManagementProactive management of your container platform clusters: upgrades, node ops, observability, and incident response.
Read about Cluster Management For partners White LabelLinux engineering delivered behind your brand for MSPs and IT firms. You own the client relationship; we do the work.
Read about White Label Add-on · recovery DR ManagementTurns the backups in your proactive scope into a documented, validated recovery: runbook, agreed targets, backup validation, and readiness reporting.
Read about DR ManagementStart the conversation
Looking to Share the Load?
A 30-minute conversation is enough for us to understand your environment, tell you which tier fits, and give you an honest read on whether Proactive Management is right for you.