When Linux isn't your business,
but it keeps becoming your
problem.
How 1WorldSync handed Linux operations to Crafty Penguins, and got their focus back.
Their business wasn't Linux.
And they were tired of
treating it like it was.
1WorldSync was struggling to find a reliable person to manage their Linux systems and servers, but didn't have the budget to hire and maintain a full internal team. Linux was eating attention they needed for the actual business: orchestrating product content for retailers.
Every time something broke, it was a fire drill. Every time something needed proactive work, it slipped. They wanted to stop thinking about Linux. They wanted someone else to think about it for them.
- 01 Reduce technical debt and stay on top of proactive work, without scrambling.
- 02 Find a team of experts who already knew the problems and the solutions.
- 03 Find a team that wouldn't disappear when things got hard.
We took it over.
Then we made it
boring.
We brought everything up to the Crafty Penguins standard, clean baselines, documented configurations, predictable patching. We stayed inside the tools they already trusted, so nothing felt imposed. And we integrated with their team like we were on staff.
Then, over time, the boring part kicked in. Servers stopped being a topic in their week-of meetings. Things just worked. When they didn't, we were already on it.
Timely security fixes and patches
On a real schedule. Critical vulnerabilities don't wait for a quarterly meeting.
Proactive server setup
The maintenance that should happen happens, before it becomes the maintenance that has to happen.
24/7 service when a crisis hits
When something breaks at 2am, you don't wait until morning. Neither do we.
One cannot measure the stability and peace of mind that Crafty Penguins has brought to 1WorldSync.
Linux became someone else's problem.
So they could get back to
theirs.
1WorldSync is no longer facing unreliable servers, or unreliable people. They're risk-free on the infrastructure side and free to focus where it matters: retailing services, customer growth, the actual business.
That was years ago. They're still with us. And the relationship has matured into the kind of trust where our recommendations don't get second-guessed.
Don't just take our word for it
Where things stand today at 1WorldSync, from an infrastructure perspective, are night and day from where they were when I first started. One cannot measure the stability and peace of mind that Crafty Penguins has brought to 1WorldSync.
Perhaps the biggest compliment I can give is that when I state to either Engineering or DevOps that the Crafty Penguins team is looking into something and that this is their recommendation, there is no longer second guessing or pushback that there is a better solution; they know that your team has explored every possible option and this is what is best for 1WorldSync.
The Crafty Penguins team are truly the unsung heroes of 1WorldSync.
Working with similar organizations
Tired of treating Linux like it's your business?
Crafty Penguins helps organizations hand Linux operations to a team that actually wants the responsibility, so you can focus on what you actually do.