Everything Your Linux
Infrastructure Needs
24/7 Proactive Monitoring
With our 24/7 NOC add-on, we watch your servers around the clock, CPU, memory, disk, services, databases, cronjobs, and respond before you even notice an issue.
Security & Patching
Scheduled patching keeps your OS and key third-party software current. For teams with compliance needs, our High-Security tier adds vulnerability scanning, firewall audits, and access reviews to keep your attack surface small.
Backups & Disaster Recovery
File-level backups and database dumps with defined retention, plus recovery procedures. When the worst happens, we have a plan and the experience to execute it fast.
Senior Linux Engineers
No junior staff learning on your dime. Every engineer on your account has deep Linux experience, legacy stacks, modern cloud-native, and everything in between.
Reporting & Transparency
Monthly reports on system health, patch status, incidents, and recommendations. You'll always know what's happening with your infrastructure, no black box.
IT Roadmap Consulting
Regular strategic meetings with senior engineers. We help you plan upgrades, evaluate new technology, and make decisions that keep your infrastructure ahead of your business needs.
Pick the Level of Coverage
That Fits Your Team
All plans include North American engineers, 24/7 monitoring, and patching. Scale up as your needs grow.
TLC Basic
The must-have essentials for proactive server management
- Basic server & network monitoring
- Scheduled OS patching
- File-level backups
- Database backups (SQL dump)
- North American Linux engineers
- 50% off non-production servers
- Quarterly business reviews
- Basic monthly reporting
TLC Standard
A true IT partner watching out for your technical blind spots
- Everything in TLC Basic
- Application, DB & cronjob monitoring
- Engineer health checks
- Regular IT scrum meetings
- Business technology reviews
- Managed config with Saltstack
- Dark web monitoring on your domain
- Standard monthly reporting
TLC High Security
For companies with elevated compliance and cybersecurity requirements
- Everything in TLC Standard
- Real-time security compliance monitoring
- Regular penetration testing
- Firewall audits
- Access & authorization auditing
- Additional security reporting
24×7 NOC add-on
Round-the-clock access to our NOC-qualified Linux engineers with a 1-hour response SLA. Built for teams that want phone-backed coverage on top of standard managed services. Read about 24×7 NOC Access
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24/7 monitoring coverage After-hours NOC attention on your signals, not idle dashboards.
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Phone reach to on-call engineers A direct line to qualified Linux engineers when minutes matter.
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1-hour response SLA A contracted first-response window for qualifying incidents under this add-on.
Teleport
- Zero trust secure access to infrastructure
- Certificate-based authentication
- Session recording and RBAC-aligned access
Crafty SaltStack
- Automated configuration management
- Consistent, auditable state across servers
- Drift detection and remediation workflows
Prometheus + Custom Exporters
- OS and service-level metrics
- Database and application performance signals
- Tailored exporters for your stack
Grafana
- Unified dashboards for teams
- Correlated metrics and logs in one place
- Alerting integrated with your runbooks
AlertManager
- Tuned alert thresholds and routing
- Intelligent deduplication and grouping
- On-call friendly notification policies
Loki
- Centralized log aggregation
- Tightly integrated with Grafana
- Cost-aware retention and querying
Crafty Wazuh (SIEM) High Security only
- Real-time security event monitoring
- Profile-based compliance visibility
- Integrated response playbooks with your team
Sophos MDR Complete High Security only
- Automated real-time threat detection
- Human-led investigation and neutralization
- 24/7 coverage aligned to critical workloads
Sophos Cloud Optix High Security only
- Continuous cloud security posture
- Misconfiguration and risk prioritization
- Compliance visibility across accounts
What Managed Services
Actually Means for You
Peace of Mind
- One accountable partner owns the health of your systems, no more finger-pointing
- Problems get caught and handled before they reach your customers or your team
- No more late-night calls landing on you or your key people
- Your team spends its time on the business, not on keeping servers alive
Plan for the Future
- Direct access to senior experts who help you make smart technology decisions
- Regular roadmap conversations tied to where your business is headed
- Fewer surprises: we flag risks and aging systems before they get expensive
- Infrastructure that scales as you grow, instead of holding you back
Better Security & Performance
- Your systems stay current and protected, reducing your exposure to threats
- Support for the security and compliance expectations your customers and auditors have
- Performance issues spotted and resolved before they slow your business down
- Clear, plain-language reporting so you always know where you stand
Maximum Uptime
- Your services stay available, so revenue and reputation aren't on the line
- Updates and maintenance handled with little to no disruption for your users
- Built-in resilience so a single failure doesn't take your business offline
- Continuity you can count on, day and night, without you having to manage it
How We Become Part of
Your Team
We don't just hand over a monitoring dashboard and disappear. Here's how we build a lasting partnership.
Discovery Call
We learn your environment, pain points, and goals. No scripts, no sales pressure, just an honest conversation about what you need.
Onboarding
A structured, practical onboarding process. We document your systems, set up monitoring, configure backups, and establish your communication cadence.
Active Management
24/7 monitoring begins. Regular meetings, monthly reports, and proactive engineering work keep your infrastructure healthy and improving.
Long-Term Partnership
We become an extension of your team. Strategic input, roadmap planning, and continuous improvement, not just keeping the lights on.
